Appleton Greene & Co – Operational Excellence
Appleton Greene & Co Mr Sundaram is an approved Senior Consultant at Appleton Greene and he has experience in information technology, e-business and finance. He has achieved a Master in Business Administration, a Master of Arts in Finance and Economics and a Bachelor of Arts. He has industry experience within the following sectors: Banking & Financial Services; Insurance; Consultancy; Technology and Internet. He has had commercial experience within the following countries: United States of America; India and United Kingdom, or more specifically within the following cities: New York NY; Trenton NJ; Hartford CT; Chennai and London. His personal achievements include: billing & payment processing center of excellence; infrastructure & data center consolidation; strategic sourcing shared services; global program management office and IT & application portfolio rationalization. His service skills incorporate: process, productivity; benchmarking, PMO; security, regulatory; strategy, COE and operational excellence. Appleton Greene & Co
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Executive summary
Operational Excellence
Operational Excellence (OE) is a continuous journey. It is about doing things efficiently and making it a part of continuous improvement culture within the organization. Many companies never take this journey because OE initiatives are often perceived as expensive, too complex and typically clouded by “if it is not broken don’t fix it” attitude. The fact of the matter is Operational Excellence projects when properly planned, scoped and executed are not expensive or complex. Furthermore when a process is measured it can be improved whether it is broken or not. The key principles that translate OE intentions into visible financial and performance results for a company are: Commitment from top management; Processes can be logically defined and empirically observed; Processes can be measured, ideally against a universal standard; and Must be monitored to drive performance improvement and comparison to competitors. Effective Operational Excellence initiatives yield major gains not only in productivity, but also in speed, quality, customer loyalty, employee engagement and, most importantly business growth. Achieving these results, and ensuring that the underlying changes endure, is possible only if the company leadership supports it and the goals and benefits are transparent, well defined and communicated clearly and timely within the organization. Appleton Greene & Co
Service Methodology
Rather than focusing only on “how? the work gets done,” we address “value chains” or dimensions of a business process at once, starting with the customer, systems, data, organization, skills, and culture. There are many methods available – lean manufacturing, Six Sigma, Kaizen, continuous improvement, business process improvement, theory of constraints to name a few and we are agnostic to them as we have expertise in most methods. Therefore we are positioned to help you choose the most appropriate tools, which, when combined with our focus on ROI, deliver a targeted solution. At a conceptual level our approach to applying these methods and tools critical to improving productivity include: Situation Baseline – to cut through the chaos and identify focus areas; Problem Definition and Analysis – to eliminate long standing, chronic issues; Gaps to Benchmark – how far off is the process to benchmark; and Go Forward Analysis – to select the most appropriate solution. Following an analysis of your operational processes, we will be able to get a baseline of productivity, define the vital elements and open the doors to productivity improvement. Our tailored solutions are focused on optimizing specific processes for significant step change improvements, leading to reduced costs and increased productivity. In summary our methodology starts with defining the strategic roadmap to get from a current state to a future state. Having such a strategy ensures collaboration and alignment among the different parts of the organization and effectively links strategic and operational objectives to initiatives and execution. Appleton Greene & Co
Service Options
Companies can elect whether they just require Appleton Greene for advice and support with the Bronze Client Service, for research and performance analysis with the Silver Client Service, for facilitating departmental workshops with the Gold Client Service, or for complete process planning, development, implementation, management and review, with the Platinum Client Service. Ultimately, there is a service to suit every situation and every budget and clients can elect to either upgrade or downgrade from one service to another as and when required, providing complete flexibility in order to ensure that the right level of support is available over a sustainable period of time, enabling the organization to compensate for any prescriptive or emergent changes relating to: Customer Service; E-business; Finance; Globalization; Human Resources; Information Technology; Legal; Management; Marketing; or Production. Appleton Greene & Co
Service Mission
Operational Excellence is to do the right things better and make it a part of continuous process. Therefore it is important to adopt efficient execution and measurement techniques so as to ensure the individuals, the team’s and organization’s growth in productivity. In today’s hyper competitive business environment and punitive regulatory mandates, OE initiatives have the attention at the C-suite and board levels. It is being incorporated into corporate strategy as companies want to be the very best in the markets and customers they serve. Whether it is great performing companies dedicated to remaining great, or a good performer aspiring to become great, or one of the large number who know improvements are essential for continuing success, Operational Excellence programs are critical. Establishing an Operational Excellence culture requires an eco-system that effectively and seamlessly integrates the following: Strategic Intent, Metrics and Dashboards, Process Repeatability and Scale, and Motivated Work Teams. Appleton Greene & Co
For More Information
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Client Telephone Conference (CTC)
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